Vivendum have helped us in establishing and implementing a complete transformation of the HR function, starting with a revision of the organizational structure and job systematization, which served as the foundation for the next steps.

Following that, all processes and policies for effective personnel administration were established, including the full set of required documentation as well as the preparation of specifications for the development of HR software tailored to the needs of our processes.

Once these foundations were in place, we collaborated on the implementation of the core HR systems as well as programs and mechanisms for raising awareness of organizational culture in light of the new changes within the company.

The collaboration was exceptionally professional, marked by ongoing communication and continuous support through mentoring and coaching from Vivendum, with the goal of enabling us to gain the knowledge and confidence to independently manage the established system moving forward.

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HR Department Manager

Distribution and Sales

The team of Vivendum delivered trainings that helped us develop leadership capabilities, improve team collaboration, communication, and employee motivation, as well as apply strategies to enhance employee satisfaction and engagement.

Additionally, we received guidance on identifying development needs and on designing training programs aimed at continuously improving employee competencies.

As a result of the trainings, we observed increased engagement and motivation, improved productivity, reduced conflicts and workplace pressure, as well as better interpersonal relations and overall workplace atmosphere.
The collaboration with VRS was an exceptionally positive experience. Throughout the process, there was a noticeable increase in motivation for personal growth and for improving organizational processes.

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Manager

Pharmaceutical Industry – Wholesale Distribution

Vivendum designed and delivered a tailor-made management skills development program for middle and strategic level leaders. A formal evaluation was conducted before and after the completion of the program, which demonstrated an increase in the participants’ confidence in applying the acquired skills and knowledge.

Our collaboration with Vivendum is always highly professional, goal-oriented, and focused on achieving planned objectives through the provision of quality services. It is built on mutual respect, trust, and the selfless sharing of knowledge.

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Human Resources Specialist

Pharmaceutical Industry – Wholesale Distribution

We collaborated with Vivendum on several projects, and the entire collaboration was carried out at a highly professional level, with timely and high-quality delivery of the agreed activities.
Through an employee evaluation project within the department, we successfully appointed managers and coordinators in line with the proposal for high-potential employees, and we formed teams according to the tasks that best matched their competencies. This resulted in greater efficiency, reflected in improved organization of work tasks, reduced time for completing projects coordinated by the department, and increased motivation and engagement among employees.

As benefits from the revision of the organizational structure and job systematization, we achieved clear definition of roles and responsibilities, avoidance of overlaps and gaps in processes, improved communication and coordination within the department, with other departments in the company, and with capital-related entities, as well as greater transparency and accountability.
Additionally, the VRS team delivered trainings for more than 50 employees from the department, to support their personal and professional growth and development.

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Quality Assurance Manager

Pharmaceutical Industry

We collaborated with Vivendum on defining the organizational structure and job systematization within the organization, and subsequently, through their outsourcing services, all necessary documents, policies, procedures, contracts, employee files, and other materials required for effective personnel administration were created and implemented.

This served as the foundation for future processes within the organization.
Through excellent collaboration, open communication, and clearly defined goals, we successfully established a clear structure and allocation of responsibilities, defined workplace policies and procedures, as well as a comprehensive database of all documents and materials needed for proper employee management and organizational processes.

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Administrative manager

Non-Governmental Organization

As a Production Manager in the final electrical installation for automobiles, I lead more than 500 employees. My main responsibilities include planning and organizing production, managing teams, quality control of the product, and optimizing processes.

I would like to express my sincere gratitude to the Vivendum Ratio Solutions (VRS) team for their professionalism and continuous support whenever I needed consultation. Their approach has significantly helped me improve my personal efficiency, increase team productivity, and achieve better results in piece-based production.

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Production manager

Automotive Industry

We worked with Vivendum on a complete change management project within the department, which included a revision of the organizational structure and job systematization, employee evaluation, business process redesign, and a full revision of procedures and SOPs.

To ensure successful implementation and future independent realization of these changes, I received full support from Natasha in the form of mentorship and continuous coaching. Upon completion of the project, we achieved significant results: reduced customer complaints, increased employee satisfaction, transformed findings from internal and external audits into recommendations, and a complete shift in the organizational culture of employees, aligning it with the company’s vision and goals.

The VRS team had a deep understanding of the department’s needs as well as the overall organizational requirements of the company, which made our collaboration highly effective. Together, we overcame all challenges through an excellent partnership approach. Even though the project in our department has been completed, we continue to maintain ongoing communication and support.

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Warehouse Manager

Pharmaceutical Industry

I was assigned by the General Director to improve efficiency, reduce employee turnover, and enhance quality in a new department within the same company, where at that time efficiency was at 72%, employee turnover was above 6%, and there were 30–40 quality complaints on a weekly basis.

Through the mentoring and coaching services provided by Natasha Aleksovska, which supported us in setting and monitoring targets, improving communication with employees, problem-solving, building trust, and—most importantly—developing collaboration with other departments, we managed to build a team that was later able to work independently. As a result, efficiency improved to 103%, employee turnover decreased to less than 1%, and complaints were reduced to 0–1 per week.

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Production director

Automotive Industry

Through Vivendum’s services, we received professional support in the recruitment process and in the efficient management of personnel administration. Throughout the project, they thoroughly familiarized themselves with our organization and involved us in every step they undertook, with the goal of providing personalized documentation fully aligned with our needs and internal processes.

Additionally, a performance measurement system for employees was established, based on both qualitative and quantitative metrics, along with tailored questionnaires for measuring customer satisfaction. By systematizing the documentation, we were able to manage administration more quickly and easily. We increased employee productivity, reduced customer complaints and absenteeism, and overall improved efficiency across all processes.

The collaboration was highly professional, accurate, and oriented toward concrete, practical solutions. The VRS team was always accessible and ready to provide support, offering specific tools that we could immediately implement in our daily operations

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Operational manager

Company specialized in hygiene services

With the increase in workload and number of employees, a need arose to revise the human resource management processes, ensure compliance with legal regulations, and revise workplace policies and procedures.
Vivendum’s services enabled us to successfully transform the business process, prepared us to independently handle future challenges, and helped us to increase efficiency through performance measurement, achieve full compliance with labor regulations, and reduce employee turnover within the company.

Our collaboration with Vivendum is distinguished by their professionalism, ability to adapt to the company’s needs, and their analytical approach, which effectively detects anomalies in business operations.

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General manager

Hospitality, Industrial Catering

I was faced with a challenge related to the reorganization of workplaces and processes, as well as the need to prepare employees who were transitioning from operational roles into managerial positions at the middle-management level. This required enhancing their skills in planning, resource management, and team leadership, as well as providing support in redefining job roles.

I experienced the collaboration with Vivendum as a truly partnership-driven process. Through training and targeted professional support, we were able to ease the transition of our employees and strengthen their managerial capacity, which resulted in better departmental organization, more efficient processes without gaps, and greater accountability and commitment among employees.

Among the participants in the training, we noticed increased self-confidence, proactivity, and creativity – all of which had a direct impact on the working atmosphere and overall results.
For the VRS team, I can only express the highest praise – their dedication, thoroughness, professionalism, and precision in approach were evident in every session. I experienced the collaboration as both inspiring and empowering, as it was not just training, but a true transformation in the way we think and work.

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HR and Technical support Manager

Pharmaceutical Industry

Vivendum prepared and delivered a development training tailored to our specific challenges, which helped employees acquire new knowledge, skills, and the use of tools to improve collaboration, communication, effective work and time organization, measurement and achievement of KPIs, as well as improvement in teamwork.

Upon completion of the training, a formal evaluation of satisfaction was conducted, which concluded that participants were satisfied with both the training and the trainer, found it interesting and truly interactive, and considered the topics covered to be relevant and beneficial for their future work.

Natasha, as the trainer of this program, demonstrated high professionalism, excellent presentation skills, shared many examples from her previous experience, and maintained clear and open communication with all participants in the training.

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Human Resources Director

Pharmaceutical Industry