Signs That You Lack Emotional Intelligence

In my ten years as an executive coach, I have never had someone raise his hand and declare that he needs to work on his emotional intelligence. Yet I can’t count the number of times I’ve heard from people that the one thing their colleague needs to work on is...

Managing Change, One Day at a Time

At a client’s off-site meeting a few years ago, I gave a talk on how companies can bring about dramatic cultural change—the focus of my firm’s consulting work. At the end, a man quietly approached and asked, “Are you a friend of Bill’s?” Seeing my confused expression,...